Sales & Customer Relations Executive
Sales & Customer Relations Executive — The Official Licensed AJAX Academy UAE (Academy Dubai) They are hiring a Sales & Customer Relations Executive to play a key role in delivering an excellent customer experience while supporting the academy's sales, registration, and retention activities. The position serves as a primary point of contact for parents and customers, ensuring inquiries are handled professionally, accurately, and efficiently. They are looking for a professional with 2–3 years of experience in sales, customer service, account management, or a related role. Interest or experience in the sports, education, or youth development industry would be an advantage. How to Apply: They ask applicants to send a CV and a brief cover letter outlining relevant experience to info@ajaxacademyuae.com. Location: United Arab Emirates Start date: ASAP / to be agreed They are looking forward to welcoming a new member to their team at AJAX Academy UAE.
Responsibilities
- Deliver a high level of customer satisfaction by developing a strong understanding of Ajax, AJAX Academy UAE, its programs, services, schedules, and offers
- Take full ownership of customer inquiries, follow-ups, sales opportunities, and retention activities
- Build and maintain strong relationships with parents, players, and prospective customers, serving as a primary point of contact throughout their academy journey
- Maintain accurate and up-to-date customer information by recording daily sales activities, leads, follow-ups, and customer interactions in the CRM
- Prepare and process customer quotations accurately and follow up on outstanding sales opportunities
- Manage and coordinate jersey and uniform order requests
- Support the Administration team with tryouts, registrations, documentation, and other customer-related requirements
- Proactively monitor scheduled tryouts and follow up with coaches to obtain player assessments and recommendations
- Contact tryout participants promptly to communicate results and support their progression into registration
- Conduct field visits during training sessions and academy activities to strengthen relationships with customers and parents
- Assist with the collection and follow-up of outstanding payments
- Identify opportunities to improve customer retention, renewals, registrations, and overall customer experience
- Work closely with the coaching, administration, and management teams to ensure smooth communication and service delivery
Requirements
- 2–3 years of experience in sales, customer service, account management, or a related role
- Previous experience using a CRM system and maintaining customer or sales records
- Good working knowledge of Google Sheets and Google Workspace
- Strong written and verbal communication skills
- Excellent interpersonal and relationship-building abilities
- Strong organizational skills with excellent attention to detail
- Ability to manage multiple customer inquiries and priorities efficiently
- Proactive, professional, and customer-focused approach
- Interest or experience in the sports, education, or youth development industry would be an advantage
Qualifications
- 2–3 years of experience in sales, customer service, account management, or a related role
- Previous experience using a CRM system and maintaining customer or sales records
Skills
- Sales and customer relations
- CRM and customer record management
- Google Workspace (Sheets, Docs, Gmail)
- Quotations and sales follow-up
- Tryouts and registrations coordination
- Retention and renewals
- Payment collection follow-up
- Relationship building with parents and players
- Organisation and attention to detail
Benefits
- Join the Official Licensed AJAX Academy UAE (Academy Dubai)
- Start date ASAP / to be agreed
- Work closely with coaching, administration, and management teams at a leading youth football academy
Application Process
Applications are submitted by email to info@ajaxacademyuae.com. Include your CV and a short cover note referencing this role.
Source: AJAX Academy UAE recruitment poster
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